Incidents

What is an incident?

If you notice any missing items in your order, please remember that
You have 24/48 hours from receipt of this to notify us of the
incident, if we do not receive your communication within that timeframe, unfortunately we cannot
We will be able to handle the situation. Thank you for your understanding and
collaboration.

If the product arrived damaged or does not match your order
Once completed , you will need to notify us within 24-48 hours of receiving the order.
following the procedure we have detailed.

Remember that you will have to provide evidence such as a photo of the damage and, in addition, if it
The product received does not match the product purchased.

How to manage an incident?

It's really very simple, you just need to send an email to info@mariquitatrasquila.com,
with your order information and attaching photos of the damage.

We will contact you by phone within 24/48 hours to resolve the issue.
a more agile way.

Still have doubts?

If you need help, don't hesitate to contact our Cable Girls.

By phone: 956 165 361 from Monday to Friday -except public holidays- from 10:00 to ●
14:00 and from 16:00 to 18:00.

*Except for July and August, when we will be open from 10:00 to 14:00