HELP CENTER

Yes, at Mariquita Trasquilá we give refunds .

If you are not satisfied with your purchase, you can request a refund within the established period, provided that the garment is in perfect condition, with its tag and without signs of use.

The refund is issued via the same payment method you used for your purchase.

In-store purchases do not include refunds. Instead, you will receive a voucher with no expiration date that you can use at any time, either for yourself or as a gift.

You have 14 calendar days from the date of receipt of your order to return any item. We only accept returns of products that retain their original tags and have not been used or washed.

1. Access your account on our website.
2. Go to the "My Orders" section and select the purchase you wish to return.
3. Click on “Request a refund” and follow the steps indicated.
4. Once approved, you can send the garment to the indicated address or leave it in store (if that option is available).

Once we receive the item and check its condition, we will send you an email confirming the return and refund.

Yes, you can request a size or item exchange within the same order and return period. The exchange is subject to product availability at the time of the request.

If the desired size or garment is not available, we will proceed with the refund.

Yes, you can select the "Store Pickup" option at checkout. We'll notify you by email when your order is ready for pickup.

Yes, provided they are in perfect condition, with tags and within the return period.

However, returns are not accepted for accessories, costume jewelry or headpieces.

You can write to us at info@mariquitatrasquila.com or through the contact form on our website.

Our team will be happy to help you Monday through Friday, from 10:00 to 18:00 .

We accept all major payment methods:

• Credit or debit card (Visa, Mastercard, etc.)
• PayPal
• Bizum
• Cash on delivery

Yes. Shipping times and costs may vary depending on the destination.

You can find all the detailed information during the purchase process.

Don't worry. Log in to your account and select "Forgot your password ?" Once you enter your email address again, we'll send you an email with instructions on how to reset your password. If you're still having trouble, please email us at info@mariquitatrasquila.com , including your full name and ID number, and requesting a password reset.

Once you place your order, we'll send you a purchase confirmation email. You can also view it in your customer account by selecting the "Order History and Details" option.

If the item you want is out of stock, you can find the "Notify me when available" option below "Add to Cart" on our website. Simply enter your email address, and we'll send you an email notification when it's available so you can complete your purchase.

Yes, although some products, being handcrafted, may vary slightly. Each of our images accurately reflects reality because we don't want to disappoint any of our customers.

Yes, once you have registered for our Newsletter , you will receive information about new products and discounts.

When you receive the newsletter, you can easily unsubscribe. Simply click the "unsubscribe" link at the bottom of the email, and it's instant. You will then stop receiving our news and discounts.

Of course. We'll send you an email with updates on the status of your order. However, you can also check its progress at any time in your customer account.

Once a purchase has been made, we cannot modify the order. However, if you have the item in your cart but haven't completed the purchase, a trash can icon will appear on the right side of the cart. Clicking on it will remove the product.

If that happens, you have 24-48 hours from the time you receive your order to report it. We encourage you to use the Issues section by clicking here.

Process the exchange of the item you wish to return (we will show you the steps to follow in the Exchanges section by clicking here. In the description field, indicate the item you are returning and whether you prefer a voucher or a refund).

Yes, you can send us together, to save on shipping costs, items you received in different orders as long as they are within the return period, but in that case , contact us! and we will explain the process to follow.

If you need any help, don't hesitate to contact our Cable Girls