CISTERN COMPLEX

Can I return my products?

If you're not satisfied with your Mariquita Trasquilá purchase, we're very sorry and offer a 15-day return policy from the date of delivery. This also applies to sale items and items purchased with a discount code.

Some of our products are non-returnable unless there is a problem with them. The products that cannot be returned are:

• Accessories, which are non-refundable and non-exchangeable: capes, bags, belts, stoles, jewelry, scarves, hair clips, ribbons, etc.
• Headpieces, wide-brimmed hats and headbands, as these are items that are handmade and made to order.
• Products that have been customized or made according to the customer's specifications.

How can you request a refund?

• Returns in physical stores.
• Online return.

Returns in physical stores

You have 15 calendar days from when you receive your order to request it or do so in store for a voucher with no expiration date.

Online Refund

You have 15 calendar days from the date you receive your order to request it.

Access our new returns portal . Enter your order number (you'll find it in your order confirmation email or on the packing slip included with your order) and your email address.

You can receive your purchase amount in two ways:

• Refund with no expiration date : You can receive a voucher with no expiration date for the purchase amount PLUS a €5 gift. The voucher can be redeemed both in-store and for online purchases.
• Refund : We will refund your money using the same payment method you used for the purchase. If you paid with a voucher, the refund will be issued as a voucher.

In both methods, the shipping cost is borne by the customer and will be deducted from both the coupon/voucher and the refund amount.

How do I make online returns through the website?

From our returns portal . When you open the link, you will be asked for your order number. Enter your order number (you will find it in your order confirmation email or on the packing slip received with your order) and your email address.

Please select the products you wish to return and let us know the reason for the return. This helps us improve.

Next, we ask if you want to:

• Get a voucher with no expiration date. If you choose this option, we'll give you €5 towards your purchase as a voucher.
• Receive your money back using the same method you used to pay for your purchase.

CHANGES

Need a different size, color, or product? We've got you covered. With our instant exchange service, you can easily do just that. Access our returns portal and you'll have the option to exchange the same model for a different size and/or color, or even a completely different item. If you're exchanging for a lower-priced product, you'll automatically receive a refund of the difference before the exchange is processed. If it's a higher-priced item, you'll need to pay the difference.

Once the exchange is processed, we'll send you the new product and collect the one you have. It's that simple. Exchanges are only available in Spain and Portugal.

RETURN AND EXCHANGE COSTS:

Peninsula: 5.99 euros home collection, 3.99 euros delivery to collection point.

Balearic Islands: 8.99 euros

Canary Islands (refund at customer's expense)

Portugal: 9.99 euros

Europe (1st block) €14.99

• Austria
• Belgium
• Slovakia
• Luxembourg
• Netherlands / Holland
  
• Poland
  
• Italy
• France
  

Europe (2nd block) €18.99

• Croatia
• Denmark
• Slovenia
• Hungary
• Czech Republic

Europe (3rd block) €23.99

• Greece
• Ireland
• Estonia
• Bulgaria
• Lithuania
• Latvia
• Monaco
• Romania
• United Kingdom

Europe (4th block) €29.99

• Finland
• Sweden
• Norway
• Swiss

South America €54.99

• Argentina
• Chili
• Brazil
• Peru

North America €54.99

• USA
• Mexico
• Canada

Asia (1st block) €84.99

• China
• Hong Kong

Asia/Oceania (2nd block) €84.99

• Australia
• Singapore
• Japan
• United Arab Emirates

Exchange rates only available for Spain and Portugal: 6.99 euros

How do I prepare my package for return or exchange?

1. Pack in the original packaging. Returned items must have all tags attached. Items must also be in resalable condition.
2. Please attach a copy of the delivery note that came with the package.
3. Finally, seal it securely so that no items get lost along the way.
4. Once we receive your package in our Returns Department and have verified that the garment is in the appropriate condition, you will receive your refund within 7 to 10 business days.
5. Mariquita Trasquilá reserves the right to refuse a return if it shows signs of use or if the corresponding accessories are missing.

Please remember that the return address is:

Ladybug Shearing
Returns Department C/ de la Viña, km 0.5 11560 Trebujena (Cádiz)

Still have doubts?

If you need any help, don't hesitate to contact our Cable Girls

If you have any questions about returning an item, please feel free to contact us by email: info@mariquitatrasquila.com